Sherman v Reader Offers Ltd [2023] EWHC 524 (KB)
In this case the Shermans booked a Northwest Passage cruise with Reader Offers Ltd but after boarding the ship it became clear that the voyage couldn’t be completed because sea ice had closed in on the passage. An inferior itinerary was then arranged for the passengers. The Shermans claimed that they could have been informed in advance of this significant change and could have withdrawn from the contract and received a full refund.
On appeal their claim was accepted. The decision of the High Court can be found here.